story closed and showing up in active sprint

I have an issue that I am guessing is a problem due to my lack of expertise. I have created a workflow scheme for my backlog and I have three workflows assigned to that scheme. So far so good. I have two boards, one board is to review/groom stories before they get to our scrum board. They have an overlapping status which is the end of one board and the beginning of the next.

My problem is that I plan a sprint on my scrum board with stories and all looks right, but when I start the sprint there are other stories showing up in the WORK tab that are not displaying in the PLAN tab. Some of the stories are closed or have other status. But, not sure why my PLAN tab and WORK tab don't match.

Any help, guidance would be appreciated.

2 answers

1 accepted

My first thought would be when you are setting a resolution status in your workflow. Many of the built in JIRA reports and stuff in JIRA Agile will key off of the resolution status to determine whether or not the issue is 'open' or 'resolved'. If you are setting a resolution status too early, it can remove some of those items from your reports/boards. Not sure if this is causing this specific issue, but it's a common one when dealing with custom workflows.

Check your workflow transitions and see if you have post functions that are setting a resolution status to issues. (Most commonly shows up on the 'resolve issue' transition)

Thanks Luther. We modified our workflows again so I am hoping that it will resolve my problem.

There are stories showing up on the WORK tab and not the PLAN tab related to open sub-tasks. But, it still doesn't explain why a closed story shows up on my active sprint where there are no open sub-tasks. I am still searching for an answer.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,103 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot