I have the problem, that some replies on emails sent my JIRA service desk are not getting added to the existing issue.
I have set up one E-Mail handler: create new issue or comment on exisiting
why does it ignore all replies? except a reply on the first sent notification e-mail sent by the system?
I hope someone can help, lost hours to figure out and still have no clue.
thx a lot
The problem is solved! It was a conflict between dervice desk mail and my own e-mail handler. There is no need to set up an own e-mail handler if u set up an email in service desk.
the solution was simply to delete the e-mail handler in jira.
hope it might help someone in the future.
I'm sure it might help, David.
That's actually a common problem with Service Desk users, but as email related issues can be quite troublesome to analyse without the logs, specially in the Cloud environment, we usually ask our customers to raise support requests at Atlassian Support.
It's good to know that it's fixed.
Have a nice week!
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