showing error while signup eventhough using gmail ID Please use an @gmail email address in hipchat server

issue.jpg

1 answer

0 votes
David Maye Atlassian Team Aug 12, 2015

Hi Bhavesh,

Just did some testing around this and I see that error message in my test instance if I don't set the .com portion of the domain in the setting. i.e. if I just type in gmail instead of gmail.com then I'll get that error. What should show an error message like Please use an @gmail.com email address instead of Please use an @gmail email address.

Screen Shot 2015-08-12 at 10.26.32 AM.png

However, it is entirely possible that the email domain isn't being read correctly. What I would suggest is go back to the domain setting (https://FQDN/admin/features) and type in gmail.com again then save. Regenerate the invite URL and try to sign up again. if you continue to get an error with the domain set correctly, please reach out to HC Server support at support.atlassian.com and we can investigate further. 

Cheers,
-David
Atlassian HipChat Support 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,146 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot