setting up customer groups

Zack Dorey July 1, 2016

Is there anyway on the cloud version that we can group users by the company they work for? 

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Meck
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July 2, 2016

Hi Zack Dorey,

There is no native way to do it at Cloud Version.

They have few feature requests regarding this, see:

Until this feature is developed, there's a workaround of using User Properties to keep that information.

But I never test before.

Regards,
Lameck. 

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Zack Dorey July 6, 2016

Hi Lameck,

Thanks for your quick reply.

Can you search tickets based on information in the user properties?

Thanks

Zack

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Steven F Behnke
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July 1, 2016

A new feature is coming soon, I am not sure it's in JIRA yet though.

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