set a trigger for automation based on Assignee not equal to Unassigned?

I am trying create an Automation such that a new request that starts out with the status equal to OPEN will be automatically transitioned to IN PROGRESS when an Assignee is defined (other than Unassigned)

My intent is to automatically set the status to IN PROGRESS at the instance the request gets assigned to an Agent.

Is this configurable?

image2016-5-25 11:42:47.png

2 answers

1 accepted

0 vote
Steven Behnke Community Champion May 25, 2016

In Service Desk Automation, there is not an event or WHEN for "Issue Updated" or "Issue Assigned" yet. This would be a good feature request though. smile

0 vote
Joe Pitt Community Champion May 25, 2016

Not out of the box and in the cloud you don't have access to scripting. Why not put the assignee field on the transition from open to in progress and when the transition is made they set the assignee?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,276 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot