This apparently means I'll be unable to integrate my own support email address with JIRA service desk and either point my customers at an email with a different domain from my own site or forward all email...which means I can't send automated responses to my end users...this is not a good experience.
Yes, I know. It's a licensing thing - the ability to connect to exchange natively apparently costs more than most pay for JIRA in the first place. I'd be looking to move to a provider who will give you proper email boxes.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG