Not via email/comment, but Service Desk is having improvements aimed at better self-service added to it.
If you have a Confluence Knowledge Base hooked up to your Service Desk, you get some big benefits:
(I'm not sure that the second one is implemented yet - it might only be Cloud experimental, but it is coming)
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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