Not via email/comment, but Service Desk is having improvements aimed at better self-service added to it.
If you have a Confluence Knowledge Base hooked up to your Service Desk, you get some big benefits:
(I'm not sure that the second one is implemented yet - it might only be Cloud experimental, but it is coming)
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...
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