service desk request participants

Good Morning,

It's possible (and how) that a request participants can view the ticket created by another user ?

Jira Service Desk Cloud

Regards

 

2 answers

Hi Jorge,

it is possible. For details on how to do it, see this documentation from Atlassian.

Matthias.

Hi Matthias, 

thanks for you response.

However, it is not working . When the user uses the link that is sent in the mail , you get an error message :

 

 

 

image2016-9-19 14:44:17.png

 

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