Has anyone got the KB access for JIRA Service Desk customers (that are not Confluence users) working as per the new feature in 3.1? https://confluence.atlassian.com/servicedeskserver031/serving-customers-with-a-knowledge-base-802164866.html
It's not working for me.
Users (with a confluence user licence) get suggested articles when they search but are asked to login to confluence when they click on a suggested article.
Service Desk customers (that are unlicensed in Confluence) don't get any suggested articles at all.
Any ideas of what the Application Links are supposed to be and also what the Confluence Global and Space permissions are correct for this to work?
Hi, I'm using 3.1 JSD server, and Confluence 5.9.6 server.
After submitting an issue with Atlassian I have learnt that it is available in JIRA Service Desk 3.1 but NOT available for Confluence Server, only Confluence Cloud 6.
It should be available in Confluence Server 6.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs