service desk customers lost access to knowledge base

With the update released on Thursday, May 10, the non-licensed customers lost access to our Knowledge Base.  Anyone know why?

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Ann Worley Atlassian Team May 11, 2017

I am sorry to hear this is impacting you. I contacted Cloud support and they indicated that more than one root cause could be responsible. Please open a ticket at so they can gather more details about your instance.

There is some useful info in: Portal users cannot access the knowledge base

Thank you, Ann. I've submitted a ticket. 

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