service desk customer notifications organization added

Is it possible, by some text editing on the Organization Added rule for the Customer Notifications settings to make it so that for some organizations, all customers are notified when a member of their group adds a new request, while for other organizations, this new request notification is turned off?  I have more than one organization of customers on a service desk, and they want different things.  TIA.

Regards,

Jim

1 answer

0 vote
Jack Brickey Community Champion Dec 07, 2016

Jim,

today the customer notifications "organization added" rule is per project. You may wish to add a suggestion w/ Atlassian.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

184 views 1 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you