We have an automated rule in service desk where a user is alerted when a rule is matched. I can see from activity that the alert is created but it is not send by e-mail to the user. How can I make this happen?
Could you kindly share to us your automation rule with that goal (Screenshot).
In my tests, when the comments match a specific string, the issue is commented as _This issue requires your attention Username_ and I also receive an email about that I was mentioned in the issue as my automation rule is set to alert my user.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs