We have an automated rule in service desk where a user is alerted when a rule is matched. I can see from activity that the alert is created but it is not send by e-mail to the user. How can I make this happen?
Could you kindly share to us your automation rule with that goal (Screenshot).
In my tests, when the comments match a specific string, the issue is commented as _This issue requires your attention Username_ and I also receive an email about that I was mentioned in the issue as my automation rule is set to alert my user.
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