Hi,
We have an automated rule in service desk where a user is alerted when a rule is matched. I can see from activity that the alert is created but it is not send by e-mail to the user. How can I make this happen?
Many thanks,
Ian
Hello Ian,
Could you kindly share to us your automation rule with that goal (Screenshot).
In my tests, when the comments match a specific string, the issue is commented as _This issue requires your attention Username_ and I also receive an email about that I was mentioned in the issue as my automation rule is set to alert my user.
Paulo,
Is there any way to change the default text "This issue requires your attention"?
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I'm keenly interested in knowing how to change the default "This issue requires your attention" so that I can put more relevance into it for pagerduty
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I also would like to know how to change this text. We have an old user who is no longer with our organization, and we're feeling like an old ghost is coming back to haunt us via Service Desk
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