service desk add projects doesnt work...


We are trying JIRA Service Desk and have starter licenses for both Service desk and Core. Currently using the developer licenses - Questions :-


  1. The JIRA core instance installed when we installed service desk, will use the same database for individual projects even if separate from the Service Desk?
  2. Do I have to link the applications together or are they already?
  3. when I select the add project button in administration...NOTHING happens, I am logged in as the admin so am unable to create ANY projects at all

Many thaks




1 answer

1 accepted

0 vote

The Service Desk is an application that runs entirely within JIRA core.  So,

  1. yes, it's just the JIRA database
  2. Done already, one is running as part of the other
  3. That's wrong - you should get  a popup with project types.  Could be  a popup-blocker in your browser, but mostly, you'll want to read the log file for errors


Many thanks Nic, appreciated. Makes clear sense now.

I continued to have the add project issue until I completely restarted my VM...


thanks again


Very best regards



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

161 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you