service desk add projects doesnt work...


We are trying JIRA Service Desk and have starter licenses for both Service desk and Core. Currently using the developer licenses - Questions :-


  1. The JIRA core instance installed when we installed service desk, will use the same database for individual projects even if separate from the Service Desk?
  2. Do I have to link the applications together or are they already?
  3. when I select the add project button in administration...NOTHING happens, I am logged in as the admin so am unable to create ANY projects at all

Many thaks




1 answer

1 accepted

0 vote

The Service Desk is an application that runs entirely within JIRA core.  So,

  1. yes, it's just the JIRA database
  2. Done already, one is running as part of the other
  3. That's wrong - you should get  a popup with project types.  Could be  a popup-blocker in your browser, but mostly, you'll want to read the log file for errors


Many thanks Nic, appreciated. Makes clear sense now.

I continued to have the add project issue until I completely restarted my VM...


thanks again


Very best regards



Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

82 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you