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server unavailable after installing plugin

Indranil Mondal
Indranil Mondal June 8, 2016

My JIRA test server (version; 6.3.6) has been unavailable just after installing a plugin named 'JJupin'. Is it just a coincident or plugin installation can be a reason. If that's the reason how can I recover it or uninstall the plugin?

Any help will be greatly appreciated.

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Radu Dumitriu
Radu Dumitriu
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June 8, 2016

Coincidence, most probably. Any logs in there?

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Indranil Mondal
Indranil Mondal June 8, 2016

I am not able to check JIRA logs. can the problem arise due to version mismatch? If I install the plugin version which is not for JIRA 6.3.6, can there be any issue? I had installed whatever version was available in marketplace without checking.

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Radu Dumitriu
Radu Dumitriu
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June 8, 2016

Yes, it may be, but this should affect only the plugin (i.e. refuses to install properly, it is disabled, and so on). Once again, for a proper diag we need the logs, to see what happened there.

You can send the logs to jira-support@kepler-rominfo.com

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