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Hello how can i send email notification with jira software before 10 days when the due date of an issue reached ?
Hi @Marine Tm -- Welcome to the Atlassian Community!
You could do this with a saved filter and subscription:
project = myProject AND duedate = startOfDay("+10d")
To learn more about filter subscriptions and advanced JQL, please look here:
Best regards,
Bill
Hello @Bill Sheboy thank you, but how can i send an email for someone when the due date is reached ?
the jql : project = myProject AND duedate = startOfDay("+10d") is just to search the issue, but i don't know how can i send an email.
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@Bill Sheboy if i use filter then i have to subscribe on that filter for receiving email, there is another way to receive an email withouth filter and without installing plugins ?
thank you for your help
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Hi @Marine Tm
Without addons/plug-ins, the only way I know of is filter subscription to send the email.
If you have the free, Lite version of Automation for Jira for server (an addon), you could create an automation rule which would allow sending the email also.
Best regards,
Bill
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@Bill Sheboy Hello,
Thank you for your answer, but i have another question please
For the subscription if i want to receive an email 10 days before the due date of an issue : can i create the filter for example today and say that if you find an issue that will expire next year send me an email 10 days before next year ? or this will not going to work since the jql will calculate the request compared to today's date ? then i have to modify my jql everyday ?
Thank you
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The query example I provided is relative to the day it is run. So if you schedule this to run every day, it will run the query for that day and send the results. There will be no need to modify the query each day to work.
Please take a look at the advanced searching link I provided as it shows additional explanations. Thanks!
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Hello!
If I am understanding you correctly, you are wanting to send an email notification 10 days before the "Due Date" of a Jira ticket.
I accomplished this by doing the following:
This will check your issues (the ones that appear in the JQL query) every day to see if any of the Due Dates are ten days away from the day/time the trigger runs.
I hope this helps!
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Hi @Marine Tm
Yeah I think you will need a plugin, like Vikrant suggested. You might be able to do this with calculated fields and Generic Event in the Notification Scheme. Not entirely sure though...
HTH,
KGM
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Hi @Marine Tm You can do this with the help of script runner plug-in. In Script runner you need to setup escalation services which shoot automatic email or
you can use automation for to jira plug-in to send automatic email based on due date.
thanks
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