sd bulk filter

Emails are being rejected based on the handler SD Bulk filter. What can I do to not reject these emails?

DateStatusDetailsFromMail subjectBy handler
02/Mar/15 9:51 AMREJECTEDThe message was rejected because it is a bulk mail.sgupta@khemia.comRE: Go to MeetingSD Bulk filter

2 answers

Hi, I have the same issue for the emails with rules. I have added a rule to a email: send all docs to and i have the message: REJECTED The message was rejected because it is auto-reply mail. Did you find a solution? Thank's in advance.

FIX by Watania Daniel modified by me 20/Aug/15 7:27 AM See Hi Oliviu, Great then, because you can achieve this. Basically, there are three filter that came together with Service Desk. These filter will filter out spam, auto-reply and emails that come from JIRA. In your case, based on JSD-1924, to disable the filter for filtering out auto-reply/bulk filter email, please perform the following: Disabling SD Bulk Filter Module Navigate to Administration > Add-ons > Manage add-ons Look for JIRA Service Desk plugin and expand the section Expand the XXX of XXX modules enabled Disable SD Bulk filter module sdBulkFilter for messages with a different value than "no" set for the Auto-Submitted header Restart JIRA After that, try this behavior again, and verify whether the auto-reply email is being picked up or not Let me know how it goes. Cheers, Daniel See

Hi, Can this be achieved with the trial version? I'm setting up a service desk now and need to import e-mail which is bounced because it is "auto reply". I can't find the JIRA Service Desk plugin. Thanks! Christa

I did as you said, but in that view for the SD Bulk filter (sdBulkFilter) if says "Module cannot be modified". What can I do about that? Do I do something wrong?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

135 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you