scriptrunner: dev license doesnt work

we had an eval license on our dev JIRA server and then it expired. Then we bought a SR license. I tried to apply a dev license generated from but it does not get applied. The "license status" says "incompatible with product license (wrong type". 

Our dev server is a valid JIRA Software (Server) 2000 Users: Commercial License and we bought a 2000-user SR 

on our "production" server, application of the normal (non-dev) license was successful.

our JIRA ver is 6.4.11 and we bought SR ver

1 answer

0 vote

Hi Lance,

Can you create a support request through our portal here and someone will be able to help you with this.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

179 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you