Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

resolved a ticket as Fixed and mark it ready for testing, it is changed resolution to Workaround.

abbas baman
abbas baman April 26, 2021

Now if we resolve the issue ticket as Fixed and mark it ready for testing, it is changed to Workaround.

The resolution should not change but should stay as is.

can anyone help to resolve this issue please below GIF for the same

saas11.gif

Answer
Watch
Like Be the first to like this
1176 views

1 answer

0 votes
Walter Buggenhout
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 26, 2021

Hi @abbas baman,

When you change the status to Awaiting testing, there is most likely a post function in your workflow that automatically sets the resolution to Workaround.

Edit your workflow and remove that post function. That should do the trick. 

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
TAGS
AUG Leaders

Atlassian Community Events

    See all events