reset statuses

This question is in reference to Atlassian Documentation: Get help and support

statuses messed up, need reset statuses configuration

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There is no "reset", you just put them back the way you want them.  The "clean" list is open, reopened, in progress, resolved and closed, if you needed that.

Go to admin -> issues -> status for the current list.  Delete any unused ones, and rename any that need renaming.  Do this while looking at your workflows, making sure you don't rename any in a way that makes your workflow incorrect.

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