Ah now I think I have a little more clarity. So you want the users of your Service Desk Portal to be able to raise requests by email.
To do this you need to make sure you have set up the JSD mail handler correctly (this is different from the JIRA mail handler you might have been using before).
See https://confluence.atlassian.com/servicedeskserver030/receiving-requests-by-email-761768815.html for how to do this in the current version 3.
Thank you for your inputs. I have created the email handlers and everything is working perfect.
However the users who had Restricted Portal access were unable to create tickets via email.
Is there some settings that I need to give them or shall appreciate if you can explain me more about Restricted Poral access.
Have you worked through the resolving issues page at https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html in particular "Customers send emails to create requests, but no requests are created and customers do not receive any notifications."
Can you check what permissions you have given to your JIRA Service Desk customers. (Reference https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html) You need to make sure they have a permission to create not just the anonymous user.
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