It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

reports on custom dropdown field

How to build reports on custom fields ?  

I use a custom dropdown field in the ticket form and I would like to report the amount of tickets by these options as a category.

Would it be possible to add subcategories ? For example in the dropdown list I recieve multiple types of problems I want to be able to manualy add them to subfolders with reports as well.

How do I configure this ?

1 answer

0 votes
nic Community Leader Jan 03, 2018

Technically, you don't "report on custom fields", you report on issues and choose to focus on particular fields.

So, a report on a drop-down is an easy one.  Run a filter for the issues you want to report on ("Field x is not empty" for example), and then save it.

Go to dashboards, create a new one, or pick an existing one you own.  Add a "filter statistics" gadget, select your filter, and the field.  The gadget will now tell you how many issues have each option selected.

For sub-categories, I'm afraid "sub folders" makes no sense in Jira terms.  But you can do that as a field - use a cascading select instead of a simple select list.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Calling all Jira Cloud users! Give us feedback on our exploration of a new navigation.

Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...

1,047 views 16 12
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you