reporter cant see the bottoms in final transaction until re login. what should i do?

my reporter cant see the resolve or close bottom to do the final transaction, when he/she log out and then log in again the bottoms appears. can you help me find out whats the problem and how to solve it???

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What are the conditions on the workflow, and probably more importantly, is the user actually logged in when they can see the issue but do nothing with it?

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