Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

report displaying numbers of tickets created per hour

Hi,

Is there a way to display how many tickets are received each hour of the day? We do have 'datamart' available though I have not used it.  

Thanks in advance,

 

~JV

1 answer

0 votes
Thomas Deiler Community Leader Apr 30, 2021

Dear @julio valdez ,

have a look at the Recently Created Issues Report. This shows how many issues are created per hour/day/month + how many got resolved.

So long

Thomas

Hi @Thomas Deiler , I've looked at that but it's something I can present to upper management.  I'd like something cleaner etc

Thanks

Thomas Deiler Community Leader May 01, 2021

Dear @julio valdez ,

then you have to look for market place apps, that fulfill your requirements or you create your graphics on your own. Either by CSV export or with REST API queries.

So long

Thomas

Hi @Thomas Deiler , I like the idea of a report by CSV export. Is there a quick tutorial on how to go about this?  Thanks

Thomas Deiler Community Leader May 04, 2021

Dear @julio valdez ,

That's quite simple:

  1. use your favorite filter or search for issues.
  2. on the result click upper right area on 'Export - > CSV'

The data can be processed with other tools. Apart from Excel have a look at Gnuplot. A good tutorial is here.

With a little bit of scripting, you could read the filter results with the REST API (GET /rest/api/2/search), extract the relevant data from JSON response and process it with gnuplot. Then the result (PDF) can be shared by mail. The script could be triggered by cron eg. daily. Then it is fully automated. All you need is open source - no plugin will be required.

So long

Thomas

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you