reply to comment from service desk portal user does not get delivered to jira ticket
someone can create ticket from service desk (service desk user only)
assignee comments for some additional information
creator (service desk guy) received an email and replies to that email with information
Reply does not get delivered to ticket
they don't have permission to directly comment in jira however they can comment in service desk portal.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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