reopening a ticket should reset custom field to null

Hi

We have added some custom fields to the tickets in JIRA which need to be cleared when tickets are being re-opened. Checking the forums and guides didn't help so far. Is there any way to do this?

Thanks

1 answer

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Accepted Answer
1 vote

Yes, you would need to add a post function in your reopen transition where you clear that custom field ("Clear field value" postfunction) or set it to empty ("Update issue custom field" postfunction)

Within the workflow when I click on "Add Post Function to Transaction", I get under "Update Issue Field" only the following options available: > Assignee > Description > Environment > Priority > Resolution > Summary > Original Estimate > Remaining Estimate > Time Spent Am I looking at the wrong place? BTW: We are using JIRA version 5.2.5, build 847

Don't you see "Update issue custom Field"

Ahh, always forget that this is part of a plugin --> JIRA Suite Utilities https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities

worked like a charm. many thanks for you help!

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