remote access enable

i am trying to use JIRA on the go but it is telling me that i need to ensure that "remote access" is enabled.  I cannot find where to ensure that is set up?

 

please advise.

 

each time i try to log in with the app it is locking up so I assume it is not turned on.

 

Mike

1 answer

That's weird Mike.
For this case, I'd suggest you to contact our Support team here: https://support.atlassian.com as if you need any administration configuration, you won't be able to do so, but our team should be able to.

Cheers,
WZ

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,009 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot