@SPATEL , as Jack mentioned, you can use subscription. But in case you need any specific text, you could set up some automation like adding the reminder text as a comment to the ticket (via scriptrunner escalation service or automation for jira) that in turn triggers the comment notification or script to send a direct email with the desired text
Hi @Fazila Ashraf
Thanks! I was thinking about the subscription only but then had the question that you already answered. It means there is no in built functionality for personalized email or comment that I can use with subscription.
Thanks for answering my potential next question. I totally agree with you, it's giving me the same issue. As I want to just send remainders to approvers for their specific issues.
If there is not other inbuilt setting that I can use for condition, then I might think of creating individual filters for each approvers, but then that's lots of work
We used Notification Assistant for Jira (from Marketplace) for a requirement like this in the past.
Here is the example from back then:
The downside of "some kind" - it is an additional App which needs additional payment.
Filter Subscriptions like Fazila and Jack said are also cool but cannot be fine-tuned in some ways.
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