reassign the jira ticket

Is it possible to automatically re-assign the issue to the concerned manager if has not been worked under the given timeline or it has crossed it's due date.

2 answers

1 accepted

1 vote
Mizan Community Champion Dec 27, 2012

you will have to create a service , a Jelly or a Groovy service using script runner plugin , this service will check for issues where the specified timeline or the duedate has crossed , then assign the issues to a specified user .

https://studio.plugins.atlassian.com/wiki/display/GRV/Script+Runner#ScriptRunner-Services

Please refer these examples for groovy service

https://studio.plugins.atlassian.com/wiki/display/GRV/Services

1 vote
Renjith Pillai Community Champion Dec 27, 2012

Yes, use jelly scripts as Atlassian does it for the support system.

https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

is it safer to use the jelly service as it tends to increase the security risk, and by default it is also disabled.

Renjith Pillai Community Champion Dec 27, 2012

Don't see any security risk as the jelly service administration itself can be done only by an administrator.

everything is working for me...but only problem I am getting is I can assign the isssue to a specific user but I want to assign it to specific product owner."I mean role based".

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