we have a workflow that is fairly basic from a top-level view: Open -> In Progress -> Resolved -> Closed.
This is useful from a management/client point-of-view. But internally, we would like to have greater precision in the "In Progress" status. For example: "Functional Design" -> "Functional Review" -> "Architectural Design" -> "Arch Review" -> "Dev" -> "Code Review" (or something of that nature). Is there any way to have "two levels" of statuses? (So the development details could be visible to the dev team, but "rolled up" into one general status for everyone else.)
You can have multiple transitions within the same status. Say In Progress -> Functional design -> In Progress. And you can view the transitions that the issue has made and the transition time using the transitions tab on the bottom of the issue (asuming you have jira suite utilities plugin).
Other way can be to label the ticket as Functional design or anything else when it enters that phase. This way everyone will know which phase it is in. Again labels are searchable so will aid in management reporting.
Oh I see. So you're suggesting something like:
[In Progress] -> (Begin Functional Design) -> [In Progress] -> (Begin Functional Review) -> [In Progress]
(where status is in brackets and transitions are in parenthesis).
That might work. I'll have to give it some thought. Thanks!
Yet another way is to define them as normal statuses and define an additional scripted field for the managers which shows the overall status.
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