"i" information button in the comment section of a Jira ticket not visible anymore

[Yvan St-Cyr]

Why is the "i" information button in the comment section of a Jira ticket not visible anymore?   when visible, it displays a box with 7 icons which lets you choose a color for the comment's backgroud and others like a copy icon and a trashcan icon.

I was using it to color a comment's background in blue or green, for example, but it does not appear anymore when creating a new comment.

I cleared the cache of my browser ,  closed and reopened the browser and logged in again in Jira cloud as admin but it did not solve it.

tks

Yvan

QA analyst

[Rama krishna]

Hi @Yvan St-Cyr ,

Can you please check in the field configuration whether 'Wiki style Renderer' is set for comment field. If not please edit the field configuration.

Regards

RK

[Tomislav Tobijas _Koios_]

Hi @Yvan St-Cyr ,

Would you mind posting a screenshot of this behavior? I'm not sure what 'background display' and 'information button' you're referring to.

Hopefully, that will guide people here in the direction to assist you with this matter.

Cheers,
Tom