I have a customer with JIRA 6.3.15 taht when deactivating a user and removing it from all groups, user count per licewnsew limit is not changing
User exists in the internal directory, and existed in AD directory as well.
The user count was not changed after disabling the user in AD, and is not active in the internal directory, and is not a member of any group.
Ask the customer IT to remove the user altogether from AD, but the user count was not changed.
Please advise how to make sure disabled AD users or deactivated users are not counted towards the license limits
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot