"complete sprint" button grayed out for the board Owner?

We have configured board (test board) for only one project(test project)

User is the Owner of the Board(test board) and admin of the project(test project)

but user is not able to complete the sprint because "complete sprint"  option is grayed out  ,what could be the reason please suggest on the earliest.

 

we are  using JIRA 7.2.2 recently upgraded.

 

6 answers

1 vote

Could you check:

  1. If there is a tooltip giving additional information if you hover over the button
  2. If the user has the Manage Sprints permission in your project
  3. (if that didn't fix the problem), what the JQL filter behind the board is
  4. If you are using subtasks in your project

I am also facing the same issue.  Getting problem for one specific board only

Is there any luck?

Thanks,

Prashant

I suspect one or more of Walter's points solved it when investigated.

ok. I will check thoroughly 

I am getting this tooltip msg "You need the Manage Sprints permission for all projects in the origin board to manage this sprint. "

 

I checked managed sprint permission. It has already given to that user.

Hi,

"Complete Sprint" is disabled for "Users" who are project admin, filter admin/owner, also having "Manage Sprint" permissions, however it enabled only for "JIRA-Administrators"???

 

We recently upgraded JIRA version from 6.4.5 to 7.6.4.

Same issue here in JIRA Data Center 7.6.7.  Getting the same error where only JIRA System Administrators are able to close the sprint.

I don't know if this is true for your specific case, but often the JQL filter used to retrieve the data for your board is the cause.

If your filter is based on flexible criteria, Jira does not know what projects may be returned in the backlog and more or less requires you to grant manage sprints permission to all jira projects on your instance. With 'flexible criteria', I mean generic clauses like:

Component = Infrastructure

or

assignee in membersof("My Team")

or

"Epic link" IS NOT EMPTY

or an unwanted JQL glitch like this, where a lot of data are added to the result by accident:

(project in (A, B, C) AND Resolution = Unresolved) OR (Resolved > -30d)

In most cases you will probably not like to grant the 'Manage Sprints' permission to a bunch of people on all projects. So if you recognise this, see whether you can find a way to make the projects in your backlog explicit in your board filter. 

Thanks for your info.

Ok

But in the same board and project we have 4 sprints

Out of 4 sprints , we are to get the "complete sprint" option for 3 sprints but not for other one.

we are using the same project and same board for all 4 the sprints .out of 4 sprints 3 are good why the remanaing one

0 votes

Hi Sindhu,

Thanks for providing some additional info. As I can't see your specific situation, have a close look at what is different in this 1 sprint in comparison to the others:

  • Are there any issues from a different project, maybe with different permissions
  • If you are using subtasks, check if haven't closed any issues having incomplete subtasks associated with them
  • Anything else that is specific to this sprint in comparison with the others

 

I had the same issue recently with one project and exhausted all the standard checks.  

What it turned out to be was the project key had been changed at some point, but the filter driving the Sprint board still used the old project key.

This is why changing a project key is so risky - the old key never disappears, creating lots of opportunities for confusion.

Another possibility, which we are experiencing just now, is the browser not properly refreshing the board page after assigning the 'Manage Sprint' permission with a Project Role. Meanwhile, they are able to 'Complete Sprint' with a different browser as workaround. That function is overly sensitive, from I found over the years. 

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