"You must enter a valid verification word to log in"

I'm trying to sign up for a trial account, and everytime I try to log in to complete the set up with Google Apps I'm being forced to "Link Your Google Apps Account to Existing OnDemand Account" which asks me to log in with a specific unchangeable username.

It doesnt matter what I do at this point, I get the same "You must enter a valid verification word to log in" error each time. On the first login attempt, it doesnt even provide me with a CAPTCHA yet still throws the error.

I've tried everything, different IP addresses, clearing cookies, resetting/checking passwords for my the related Atlassian accounts. Using different browsers with no cookies/plugins/addons/sessions etc.

Nothing seems to work - any ideas?

2 answers

1 accepted

Contacted Atassian via their JIRA SUpport systen, and after a few days they removed the link and reset everything.

Works now.

I've tried resetting passwords for the account that Atlassian wants to link with. No luck.

Also, this is my first log in to this account, so I cant reset the password for this new user.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

555 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you