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"Waiting on Support" or "Waiting on Customer" - Status

Sushmitha
Sushmitha May 12, 2022

Hi  ,

For a project queue, we would like to identify which team is responsible to take action based on the last commenter.  Example - if the team1 submits a ticket and team2 adds a comment to the ticket which requires action by the team1, we'd like to quickly identify those tickets.  

Can anyone please help me here ?

 

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