Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

"Waiting on Support" or "Waiting on Customer" - Status

Sushmitha
Sushmitha May 12, 2022

Hi  ,

For a project queue, we would like to identify which team is responsible to take action based on the last commenter.  Example - if the team1 submits a ticket and team2 adds a comment to the ticket which requires action by the team1, we'd like to quickly identify those tickets.  

Can anyone please help me here ?

 

Answer
Watch
Like Be the first to like this
261 views

1 answer

0 votes
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
August 19, 2022

@Sushmitha I would suggest having different issue types for each team or adding a component.  Then you could build filters to help identify which team is responsible.

View More Comments
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 25, 2022

@Sushmitha if this helped you can you mark it as accepted to help others?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
TAGS
AUG Leaders

Atlassian Community Events

    See all events