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"Tempo" missing from top menu system

Truong Tan Dat
Truong Tan Dat May 4, 2017

I no longer have the "Tempo" menu at the to top of my JIRA instance. And Im using on a server instance.

 

I cannot access Tempo Time Tracking either.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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May 5, 2017

The most likely explanation is that the Tempo add-on is disabled for some reason.

Can you check in the list of add-ons what its status is?  Look specifically for an error, the "disabled" flag and its licence status.

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Sam Hall
Sam Hall
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May 4, 2017

If nobody can help here, you could try contacting the add-on vendor:

https://support.tempo.io/hc/en-us/requests/new

http://www.tempo.io/support

https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin/server/support

In the meantime, I'll add tags to your question to give if a better chance of being picked up.

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