Hey,
I have customized the email header in "General Configuration" but this only works for email notifications for watchers and etc.
This wont work if i press "Share with customer" in a project. What i get as a header is {fullname} <email@email.com>.
Is this a bug? I run JIRA 7.8.0
The configuration you mentioned only works for Jira and not Jira Service desk emails.
I am not sure if you can edit the mail header without an addon like email this issue or customizing Jira Service Desk.
Cheers
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