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"Reason" field not showing up on Admin of Jira Service Desk

Jay Oct 28, 2018

Hi,

When the user made a request to Admin of Jira Service Desk. They did write a reason, but from Admin site, I could not see "reason" field. 

Please support me.

2 answers

0 votes
Nic Brough [Adaptavist] Community Leader Oct 29, 2018

As an admin, how did you add the "reason" field to the portal?

0 votes
Jay Oct 29, 2018

Hi, 

 

you need to see attached images to understand what I mean, 

As an Admin I think I have rights to see "Reason" field. If not, I will miss the main information of all requests.

 

Thank you.

WhatAdminSee.PNGWhatUserSee.PNG

Nic Brough [Adaptavist] Community Leader Oct 29, 2018

So the reason field is on the request and hence will be on the issue behind the request.  All you need to do is look at the issue.

Jay Oct 29, 2018

I don't know why when the user makes a request, he/she did write down some reasons on " reason textbox" but as an Admin of service desk, I can't read it. 

How can I see reason field?

Nic Brough [Adaptavist] Community Leader Oct 29, 2018

Go to the issue. 

For a field to appear on a request, it has to be available in the issue.

Jay Oct 29, 2018

Oh, I see.

I can "Add Field" and select "Reason"

Now I can view it. 

thank you a lot for your support

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