"Reason" field not showing up on Admin of Jira Service Desk

Hi,

When the user made a request to Admin of Jira Service Desk. They did write a reason, but from Admin site, I could not see "reason" field. 

Please support me.

2 answers

0 votes

As an admin, how did you add the "reason" field to the portal?

Hi, 

 

you need to see attached images to understand what I mean, 

As an Admin I think I have rights to see "Reason" field. If not, I will miss the main information of all requests.

 

Thank you.

WhatAdminSee.PNGWhatUserSee.PNG

So the reason field is on the request and hence will be on the issue behind the request.  All you need to do is look at the issue.

I don't know why when the user makes a request, he/she did write down some reasons on " reason textbox" but as an Admin of service desk, I can't read it. 

How can I see reason field?

Go to the issue. 

For a field to appear on a request, it has to be available in the issue.

Oh, I see.

I can "Add Field" and select "Reason"

Now I can view it. 

thank you a lot for your support

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 14, 2019 in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

719 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you