"Priority: Normal" status is not visible in email notifications from Jira 6.4.6

Hi , I have got a problem with "Normal" status in email notifications from Jira. All other statuses are visible normally, like - bug,critical,major etc... In files issuecreated.vm and issuesummary.vm I've got rows:

 

#if ($issue.getPriorityObject() && $issue.getPriorityObject().getId() != $constantsManager.getDefaultPriority().getString("id"))

$stringUtils.leftPad($i18n.getText("issue.field.priority"), $padSize): ${issue.getPriorityObject().getNameTranslation($i18n)}

#end

As I understand it, this command selects status for issues.

What should I do to display the status "Normal" in email notifications?

2 answers

Hi Alex,

I think there is a misunderstanding:

  • Status: Open, In progress, Resolved, Closed, ...
  • Priority: Trivial, Minor, Major, Critical, Blocker
  • Issue types: Bug, Improvement, ...

There are different types of notifications: creation, commented, updated, ... What's "Normal" in your case? When doesn't it appear?

I hope be useful.

Best regards,

Raquel

I meen a priority. I fix it to delete in issuecreated.vm and issuesummary.vm 

 

#if ($issue.getPriorityObject() && $issue.getPriorityObject().getId() != $constantsManager.getDefaultPriority().getString("id"))

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,315 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot