"Priority: Normal" status is not visible in email notifications from Jira 6.4.6

Hi , I have got a problem with "Normal" status in email notifications from Jira. All other statuses are visible normally, like - bug,critical,major etc... In files issuecreated.vm and issuesummary.vm I've got rows:


#if ($issue.getPriorityObject() && $issue.getPriorityObject().getId() != $constantsManager.getDefaultPriority().getString("id"))

$stringUtils.leftPad($i18n.getText("issue.field.priority"), $padSize): ${issue.getPriorityObject().getNameTranslation($i18n)}


As I understand it, this command selects status for issues.

What should I do to display the status "Normal" in email notifications?

2 answers

Hi Alex,

I think there is a misunderstanding:

  • Status: Open, In progress, Resolved, Closed, ...
  • Priority: Trivial, Minor, Major, Critical, Blocker
  • Issue types: Bug, Improvement, ...

There are different types of notifications: creation, commented, updated, ... What's "Normal" in your case? When doesn't it appear?

I hope be useful.

Best regards,


I meen a priority. I fix it to delete in issuecreated.vm and issuesummary.vm 


#if ($issue.getPriorityObject() && $issue.getPriorityObject().getId() != $constantsManager.getDefaultPriority().getString("id"))


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