"Object doesn't support property or methog 'click'" error showing at top of window in IE

Details

• Exception: Object doesn't support property or methog 'click'

• Resource: https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js

• Line: 24

Environment

Mozulla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.30729; Media Center PC 6.0; InfoPath. 3)

2 answers

1 accepted

This widget could not be displayed.

Hey Jamie,

May I know which screen did the error occured? Anyway, looking at the resource URL:
- https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin....

It looks like this could be related to the Issue Collector plugin. If this problem arise when you access GreenHopper, then can you kindly try to disable the collector module in GreenHopper plugin and see if it helps?

You may access for GreenHopper plugin modules by going to:
- Administration > Plugins > Manage Existings > GreenHopper

Hope that the info helps.

Cheers!

As a supplement to the above comment, perhaps the following KB article may help:
- https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors

This widget could not be displayed.
  1. Go to Administration > Plugins > Plugins
  2. When the plugins page appears, click on the Manage Existing (Tab), and locate & click the GreenHopper
  3. Once you have clicked on the GreenHopper plugin, you will see a link called Manage Plugin Modules. Click on that link to extends its modules
  4. When the list of modules appears, locate the module "Feedback" and you a button Disable will appear on the right side.
  5. Disable the feedback module and see whether the problem persists

This was from another similar question and worked for me.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

71 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you