"Object doesn't support property or methog 'click'" error showing at top of window in IE

Details

• Exception: Object doesn't support property or methog 'click'

• Resource: https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js

• Line: 24

Environment

Mozulla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.30729; Media Center PC 6.0; InfoPath. 3)

2 answers

1 accepted

Hey Jamie,

May I know which screen did the error occured? Anyway, looking at the resource URL:
- https://jira.atlassian.com/s/en_UKsx8qk0/710/2/1.0.8-beta/_/download/batch/com.atlassian.jira.collector.plugin....

It looks like this could be related to the Issue Collector plugin. If this problem arise when you access GreenHopper, then can you kindly try to disable the collector module in GreenHopper plugin and see if it helps?

You may access for GreenHopper plugin modules by going to:
- Administration > Plugins > Manage Existings > GreenHopper

Hope that the info helps.

Cheers!

As a supplement to the above comment, perhaps the following KB article may help:
- https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors

  1. Go to Administration > Plugins > Plugins
  2. When the plugins page appears, click on the Manage Existing (Tab), and locate & click the GreenHopper
  3. Once you have clicked on the GreenHopper plugin, you will see a link called Manage Plugin Modules. Click on that link to extends its modules
  4. When the list of modules appears, locate the module "Feedback" and you a button Disable will appear on the right side.
  5. Disable the feedback module and see whether the problem persists

This was from another similar question and worked for me.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

256 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you