"Mail Sender" field doesn't work

Hey everyone,

We had a field called "Mail Sender" in our tickets. However, if a customer creates a ticket via E-Mail, the "Mail Sender" Field gets filled with the customers E-Mail Address. The customer gets a notification, if changes are made on that ticket.

The thing is, since an update (but we don't know which one) the "Mail Sender" field doesn't seem to get filled with the customers E-Mail Address any more. Therefore, they don't get notifications on ticket changes. The field is still there, but empty.

Does anyone have an idea what's the reason for that problem?

We're hosting JIRA 6.3.14 on our own servers.

3 answers

0 vote

Hi Simon, May I ask, is the problem start happening after upgraded to JIRA 6.3.14 version ? If yes, the field may not compatible with the JIRA current version where you need to check the plugin which owns the mail custom field.

Well that could be. I want to check on that. How do I check which addon uses the field? And how do I check if this specific addon is incompatible with JIRA 6.3.14?

Anyone else ever experienced this? I really want to get this working. :/

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

532 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you