We had a field called "Mail Sender" in our tickets. However, if a customer creates a ticket via E-Mail, the "Mail Sender" Field gets filled with the customers E-Mail Address. The customer gets a notification, if changes are made on that ticket.
The thing is, since an update (but we don't know which one) the "Mail Sender" field doesn't seem to get filled with the customers E-Mail Address any more. Therefore, they don't get notifications on ticket changes. The field is still there, but empty.
Does anyone have an idea what's the reason for that problem?
We're hosting JIRA 6.3.14 on our own servers.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG