"JIRA Service Desk" possibilities



My questions are relative to "JIRA Service Desk".


Could you confirm that it is possible to have an ldap authentication with "JIRA Service Desk Cloud" ?

Is it possible to manage easily several customers ?

Is it possible to send notifications (emails) from "JIRA Service Desk" ?

Is it possible to run a query ? I mean, is it possible to access data in order to extract them in an other tool for exemple (from "JIRA Service Desk" to a WIKI) ?

Is it possible to manage project with "JIRA Service Desk" or is it necessary to have "JIRA Software" ?


Best regards

Jean-Louis Oliviero

1 answer

0 votes
  • No, there's no LDAP on Cloud, only Server
  • I'm not convinced the groups of customers is good enough yet
  • Yes, you can email whomever you want
  • Service desk does searching (actually JIRA handles that), extracts and exports and if you happen to have Confluence, it can hook straight into that for a Knowledge Base space directly (Service Desk suggests KB articles when users start to raise a request, and Agents get a simple "convert JIRA issue into KB article" links)
  • You don't need JIRA Software for any project management stuff.  (But it can really help!)

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