"Error This form contains a hidden field that does not have a valid default value configured"

rangel de oliveira machado April 20, 2017

Good afternoon,

I created a project in Jira Service Desk, made the priorities settings x SLA and costumisei the services catalog. When I register a request the following message appears

"Error This form contains a hidden field that does not have a valid default value configured"

Already exclude the Priority field and include again I changed the priority but did not resolve this issue.

Can someone help me?

3 answers

0 votes
futurewei001 March 26, 2019

I meet similar problem and find a way out, my problem is that I have a customized field have default value conflict with field filtering.

The field is a single user picker, hope can help...

Shankar Narayanan April 17, 2021

Thanks!

In a custom field, we have set a default value and also a filtering.

We cleared both and the particular issue resolved.

Yongwon BAEK May 5, 2021

sorry

0 votes
Olha Melnychuk February 13, 2018

Hi,

I also have the same issue. Steps above are not helping.

Untitled.jpg

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 18, 2017

A service desk request is a layer that goes on top of a JIRA issue.  The JIRA issues are usually more complex and detailed than the requests and have a lot more fields, with only a few shown to the customer making the requests.

If you have configured the JIRA issue to have a mandatory field that must be filled in, then either the Service Desk Request must ask the customer for it, OR you can set a default value for it and the issue will assume that is the value when a customer creates an request/issue.

You have at least one field that is mandatory in the issue, but not mapped or defaulted.

To find and fix this:

  • Log in as an agent in that Service Desk and click "create" from the JIRA header. 
  • This will take you to a screen that to create the plain JIRA issue. 
  • Mandatory fields will be marked with a * to show you need to fill them in. 
  • Take a note of all of them, and check if they are defaulted. 
  • Try creating the issue and check that you don't get any "field is mandatory but not on screen" errors
  • If you do get errors here, it should tell you what fields you need to add to the screen - do that and try a new request

Finally, go over the list you made.  For every mandatory field, you must do one of these three:

  • Make it optional in JIRA
  • Make sure it is on the Service Desk Request form
  • Set a default value for it in JIRA's settings for the field
Barion Operators February 11, 2018

Hi,

 

I have the same issue.

I run through the steps you suggested and I was able to create the ticket without any problem. The only mandatory field was the summary (beside the issue type, and project)

So I stuck now. What else can I check?

ps.: I have a Request type hidden from the portal. Can it cause the issue?

 

Thanks.

Jhonattan Lima Campos December 26, 2022

thank you for explining, my problem is resolved.

Suggest an answer

Log in or Sign up to answer