"Could not get clob value for"



When I try to make a XML backup file in JIRA It show me an error:

image2016-1-19 8:54:35.png

I see atlassian-jira.log and it show me the following error.

com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin Jitter Notify - In-App Notifications for JIRA(com.jitterplugin.jira.jitter-notify) #0.4 (table AO_0BE43A_NOTIFICATION_BODY):Could not get clob value for col #1

Did you have any experience like this and are there any resolution for that?

2 answers

Table with name started at AO usually used by plugins. Since you could check which one do it. 

It could be done admin panel => system => data storage for plugin (on the bottom).

When you find which plugin use this table will try to do next step.

I know it's plugin. it is Jitter but I can't understand what happened with it. Can you explain next steps?

  1. Ask for support here:https://jitter.uservoice.com/
  2. It seem some trouble with database. Try to check values into this table via SQL.


    It has to be column with clobe valus, perhaps some values are corrupted. 


1 votes
Chris Fuller Atlassian Team Jan 18, 2016

This knowledge base article is for Confluence, but the AO code would work more or less the same in both products, and it says that this is due to a bug in the OJDBC 7 Oracle Driver version

 The remediation steps listed there sound like they would work just as well for JIRA.


Chris Fuller Atlassian Team Jan 18, 2016

(Just in case the linked text was too subtle... the knowledge base article I'm talking about is here: https://confluence.atlassian.com/pages/viewpage.action?pageId=780863295 )

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,815 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot