"Could not get clob value for"

 

Hi 

When I try to make a XML backup file in JIRA It show me an error:

image2016-1-19 8:54:35.png

I see atlassian-jira.log and it show me the following error.

com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin Jitter Notify - In-App Notifications for JIRA(com.jitterplugin.jira.jitter-notify) #0.4 (table AO_0BE43A_NOTIFICATION_BODY):Could not get clob value for col #1

Did you have any experience like this and are there any resolution for that?

2 answers

This widget could not be displayed.
Vasiliy Zverev Community Champion Jan 18, 2016

Table with name started at AO usually used by plugins. Since you could check which one do it. 

It could be done admin panel => system => data storage for plugin (on the bottom).

When you find which plugin use this table will try to do next step.

I know it's plugin. it is Jitter but I can't understand what happened with it. Can you explain next steps?

Vasiliy Zverev Community Champion Jan 18, 2016
  1. Ask for support here:https://jitter.uservoice.com/
  2. It seem some trouble with database. Try to check values into this table via SQL.

    Select 
    	AO_0BE43A_NOTIFICATION_BODY.*
    from
    	AO_0BE43A_NOTIFICATION_BODY

    It has to be column with clobe valus, perhaps some values are corrupted. 

 

This widget could not be displayed.
Chris Fuller Atlassian Team Jan 18, 2016

This knowledge base article is for Confluence, but the AO code would work more or less the same in both products, and it says that this is due to a bug in the OJDBC 7 Oracle Driver version 12.1.0.1.0.

 The remediation steps listed there sound like they would work just as well for JIRA.

 

Chris Fuller Atlassian Team Jan 18, 2016

(Just in case the linked text was too subtle... the knowledge base article I'm talking about is here: https://confluence.atlassian.com/pages/viewpage.action?pageId=780863295 )

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

169 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you