When I try to make a XML backup file in JIRA It show me an error:
I see atlassian-jira.log and it show me the following error.
com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin Jitter Notify - In-App Notifications for JIRA(com.jitterplugin.jira.jitter-notify) #0.4 (table AO_0BE43A_NOTIFICATION_BODY):Could not get clob value for col #1
Did you have any experience like this and are there any resolution for that?
It seem some trouble with database. Try to check values into this table via SQL.
Select AO_0BE43A_NOTIFICATION_BODY.* from AO_0BE43A_NOTIFICATION_BODY
It has to be column with clobe valus, perhaps some values are corrupted.
This knowledge base article is for Confluence, but the AO code would work more or less the same in both products, and it says that this is due to a bug in the OJDBC 7 Oracle Driver version 18.104.22.168.0.
The remediation steps listed there sound like they would work just as well for JIRA.
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