"CC Watchers" is adding everyone in the "To" field as a watcher on the ticket

I have set up a mail handler to automatically create tickets based on emails sent to a specific address.

I just tested it and everyone in the "To" field of the email was added as a watcher but I want to avoid this. Does anyone know what might be causing this? All of the JIRA documentation seems to be pretty clear that the only watchers that will be added are the ones CCed on the email.

1 answer

0 votes
Mauro Badii Atlassian Team Jan 13, 2014

In the documentation Crating Issues and Comments from Email I see that the CC Watchers option sais:

Select this check box if you want JIRA to automatically add JIRA users to the issue created, where those users' email addresses (registered with their JIRA accounts) match addresses encountered in the To:, Cc: or Bcc: fields of the email message received.

So users in the To: field will be added to the watchers list.

Does that help?
Let us know if you found different information so we can check it.

Cheers!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,383 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you