plug-in that will read an email and pick out key words to place into a jira issue

plug-in that will read an email and pick out key words to place into a jira issue

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That is half of a statement, not a question or requirement.

Could you explain what you mean *properly*?

(Although as you mention email parsing, the answer is probably "Look up the Jira Enterprise Mail Handler - JEMH")

Is there anything regarding import and mapping from email? to raise a jira ticket

Still doesn't make a lot of sense. So I'm still guessing that what you need is a way to create Jira issues from incoming emails.

For a simple implementation, look up (in the Jira docs) "creating issues from emails". That is pretty basic though and when you discover that, you'll probably want to look at the JEMH, as I already mentioned.

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