Still doesn't make a lot of sense. So I'm still guessing that what you need is a way to create Jira issues from incoming emails.
For a simple implementation, look up (in the Jira docs) "creating issues from emails". That is pretty basic though and when you discover that, you'll probably want to look at the JEMH, as I already mentioned.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot