permissions regarding "vacation" ticket


We use Tempo Timesheets to record user time marking. This question, however, is not related to Tempo, and more towards JIRA itself and permissions.

We tried setting permissions in a Vacation project such that administrators are able to create the tickets, but users cannot create tickets in this project. We set the Permission option for "Work On Issues (Ability to log work done against an issue. Only useful if Time Tracking is turned on)" to only being accessible to jira-administrators and managers. But what happened is that even administrators could change or modify the tickets on behalf of their employees. Our administrators are ALSO part of the group "jira-users".


My question is: what should the permissions be set to in this project, such that users cannot create or edit the ticket but administrators can? Related question: should "jira-administrators" also be part of the "jira-users" group? Which supersedes which?

1 answer

Hey Andy,

Admins should also be part of the users group - in the default. jira-users is the key to log into JIRA. 

But back to your problem:
You could restrict the creation of this projects issues in their workflow.
Set in the create-transition the workflow validator "User in field is / isn't in project role" which comes with workflow toolbox and check assignee = project role administrator.  (the project role should just include jira-administrators and project supervisors)
And there you go.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,083 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot