our jira instance was down frequently...

rajesh174u February 18, 2014

Hi All,

our jira was down frequently...

is any one know where / which log i need to look to get the reason..

after restart it worknig fine.

could you share the major reasons for jira down

Thanks advance,

Rajesh

2 answers

0 votes
Jamie Echlin February 18, 2014

As Nic says. In addition you can set a "validation-query", as per https://confluence.atlassian.com/display/JIRA/Surviving+Connection+Closures, which will allow it to get past little glitches.

However better to deal with the underlying problem.

0 votes
Sebastien Delcoigne
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February 18, 2014

I'd start with the catalina.out log followed by the jira logs.

Location of the first depends on your os and how you configured your JIRA to work (stand alone or server). The second is in {JIRA_HOME}/log

rajesh174u February 18, 2014

i found following 3 error in the log files, is it familiar to you...

could you confirm which one is the reason:

WARNING: processCallbacks status 2
Feb 19, 2014 9:44:42 AM org.apache.coyote.http11.Http11Protocol pause
INFO: Pausing Coyote HTTP/1.1 on http-8080
Feb 19, 2014 9:44:48 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Feb 19, 2014 9:44:48 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Feb 19, 2014 9:44:48 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina



Feb 19, 2014 9:45:14 AM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /opt/ci/jira/bin/jre/lib/amd64/server:/opt/ci/jira/bin/jre/lib/amd64:/opt/ci/jira/bin/jre/../lib/amd64:/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
Feb 19, 2014 9:45:14 AM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080








Caused by: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: Unable to esablish a connection with the database. (Communications link failure

Nic Brough -Adaptavist-
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February 18, 2014

That usually means a problem with your database connection - check the networking - routes, downtime, slowness etc.

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