one JIRA issue in a project has no workflow options

Here's something we've not see before:  in two different projects we have one and only one issue that has no workflow transition options.  For anyone.  Regardless of user permissions.  Both projects have a couple thousand issues.

Couple months ago we upgraded to 7.1.  Not sure if we've seen this in earlier versions.

Any ideas?

 

1 answer

1 accepted

2 votes
Accepted answer

Try the integrity checker.  It should find and name your issue and offer to fix it.

JIRA keeps workflow information in two places, and sometimes they can drift apart (large updates and errors can cause it, but the usual culprit is broken add-ons or scripts).  When that happens, JIRA doesn't know what state the issue is really in, so it can't display the transitions.

Are there log entries we can look for that would point us to which add-on or script is broken?

I'd look for the words error, warning, or fatal in the same area as the word "index" (or indexing)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,305 views 12 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you