ondemand sysadmin counts as user against license

I just purchased first month of ondemand Jira/Greenhopper. I wanted to start creating users, but dialogue box says, "There are currently 2 total user(s) set up in JIRA, of which 2 are active and count towards your license limit."

I look at Users, there is sysAdmin and me. Why is sysadmin counting against my license total? I removed it from Users group, still get the Notification above when I try to create users.

3 answers

1 accepted

There isa new disable user facility.

https://confluence.atlassian.com/display/JIRA051/Managing+Users#ManagingUsers-Deactivatingauser

OnDemand probably has this facility located someplace else since users are shared across applications.

https://confluence.atlassian.com/display/AOD/Removing+or+Deactivating+Users

sysadmin is not counted once I started adding other users. For some reason when you are only user, it counts sysadmin. But after adding 3 other users, the total count was show as 4 which is correct. File a bug jira...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,310 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot