ondemand sysadmin counts as user against license

I just purchased first month of ondemand Jira/Greenhopper. I wanted to start creating users, but dialogue box says, "There are currently 2 total user(s) set up in JIRA, of which 2 are active and count towards your license limit."

I look at Users, there is sysAdmin and me. Why is sysadmin counting against my license total? I removed it from Users group, still get the Notification above when I try to create users.

3 answers

1 accepted

This widget could not be displayed.

Turns out sysadmin doesn't count against your license. Atlassian support answered my ticket

https://answers.atlassian.com/questions/89622/user-limit-includes-system-administrator-sysadmin-user-in-ondemand-version-with-10-person-limit

This widget could not be displayed.

There isa new disable user facility.

https://confluence.atlassian.com/display/JIRA051/Managing+Users#ManagingUsers-Deactivatingauser

OnDemand probably has this facility located someplace else since users are shared across applications.

https://confluence.atlassian.com/display/AOD/Removing+or+Deactivating+Users

This widget could not be displayed.

sysadmin is not counted once I started adding other users. For some reason when you are only user, it counts sysadmin. But after adding 3 other users, the total count was show as 4 which is correct. File a bug jira...

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

99 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you