Hello @random question
To make a status have a global transition is quite simple. Just go to your workflow and edit it. Click on the status and "Allow all statusen to transition to this one" and you are set.
The second part, to transition back to where it came from is a bit tricker and I don't think there's a solution without any plugins. My solution to this problem is to have a custom field thats updated when the isuse is transitioned to the on hold status to hold the name of the old status. Then you just create an automation/condition to make that the only available transition.
None of this however is possible without the use of any addons or plugins.
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